Support Worker Jobs in The Hills Shire, NSW
Learn about casual and permanent support worker roles across The Hills Shire in north-west Sydney. MedHireHub connects qualified support workers with NDIS providers, aged care facilities, and home care providers in Castle Hill, Baulkham Hills, Rouse Hill, Kellyville, Cherrybrook, and surrounding suburbs.
Last updated: August 25, 2026 · Reviewed by MedHireHub Editorial Team
Key Takeaways
- The Hills Shire Council LGA (also known as Baulkham Hills) has a population of approximately 190,000 residents (as at the 2021 Census, according to the Australian Bureau of Statistics)
- One of the fastest-growing areas in Sydney, driven by the Sydney Metro Northwest rail line (opened May 2019) and major residential developments
- Norwest Business Park is a major employment hub with many healthcare and corporate offices
- Established suburbs (Castle Hill, Baulkham Hills) have an ageing population with high demand for aged care and home care services
- Newer suburbs (Rouse Hill, Kellyville, Beaumont Hills) have young families with growing demand for NDIS services for children and young adults
- Most roles require Certificate III/IV in Individual Support, NDIS Worker Screening, First Aid, and Police Check
- Languages in demand: Mandarin, Cantonese, Hindi, Punjabi, and Korean
- Create a free account, build your profile, and MedHireHub contacts you when relevant jobs come up in The Hills Shire
Table of Contents
Support Worker Jobs in The Hills Shire: An Overview
The Hills Shire Council LGA, also known as Baulkham Hills, is located in north-west Sydney, approximately 30km from the Sydney CBD. With a population of approximately 190,000 residents (as at the 2021 Census, according to the Australian Bureau of Statistics), The Hills Shire is one of the fastest-growing areas in Sydney. The opening of the Sydney Metro Northwest rail line in May 2019 transformed the area's connectivity, connecting Castle Hill, Norwest, Bella Vista, Kellyville, and Rouse Hill to the Sydney CBD via driverless trains. Major residential developments in Rouse Hill, Kellyville, and Beaumont Hills have attracted young families, while established suburbs like Castle Hill and Baulkham Hills have an ageing population.
This demographic split creates a unique pattern of demand for support workers. In established suburbs such as Castle Hill, Baulkham Hills, and West Pennant Hills, there is strong demand for aged care and home care services to support the ageing population. In newer suburbs such as Rouse Hill, Kellyville, and Beaumont Hills, the influx of young families has driven demand for NDIS services, particularly for children and young adults with disability. Norwest Business Park, a major employment hub in the LGA, hosts many healthcare and corporate offices, including NDIS provider head offices.
The Hills Shire has a growing multicultural community, with significant Indian, Chinese, and Korean populations. According to the 2021 Census, the proportion of residents born overseas has increased steadily, particularly in newer developments. This creates demand for support workers who can communicate in Mandarin, Cantonese, Hindi, Punjabi, and Korean, particularly for aged care and home care roles serving older residents from these communities.
NDIS Support Worker Jobs in The Hills Shire
The NDIS is a growing source of support worker jobs in The Hills Shire. The area's rapidly growing population of young families has driven an increase in NDIS participants, particularly children and young adults with disability. Many NDIS providers have established operations in Castle Hill and Norwest to serve participants across the north-west Sydney corridor. The area is particularly attractive for early intervention services, therapy support, and community access roles for young NDIS participants. The Sydney Metro Northwest also makes it practical for support workers to travel to The Hills Shire from other parts of Sydney without a car.
Types of NDIS Support Worker Roles in The Hills Shire
In-Home Support
Assisting NDIS participants with personal care, domestic tasks, meal preparation, and medication prompting in their own homes across Castle Hill, Baulkham Hills, Rouse Hill, and surrounding suburbs.
Community Access
Supporting participants to attend appointments, social activities, shopping, and community events at venues such as Castle Hill RSL, Castle Towers Shopping Centre, and Bella Vista Farm Park. These roles often require a driver's licence and access to a vehicle.
Early Intervention & Therapy Support
Supporting children and young adults with disability in The Hills Shire's newer suburbs, where young families are concentrated. These roles may involve working alongside allied health professionals and supporting skill development.
Respite Care
Providing short-term relief for family carers across The Hills Shire. Respite roles include day respite and overnight respite, supporting participants in their own homes or at community venues in Castle Hill, Baulkham Hills, and Rouse Hill.
NDIS support worker roles in The Hills Shire are available with both registered and unregistered NDIS providers. Registered providers are audited against the NDIS Practice Standards, which you can review on the NDIS Commission website . All NDIS workers must hold a valid NDIS Worker Screening Check, as required under the NDIS Quality and Safeguards Commission requirements (as at August 2026).
Aged Care Support Worker Jobs in The Hills Shire
The Hills Shire has a significant aged care sector, driven by the ageing population in established suburbs such as Castle Hill, Baulkham Hills, and West Pennant Hills. Multiple residential aged care facilities and home care providers operate across the LGA. The Aged Care Act 2024 (which commenced on 1 November 2025, as at August 2026) has introduced new standards for aged care staffing, including the 24/7 registered nurse mandate and 215 care minutes per resident per day. These reforms have increased demand for qualified aged care support workers in The Hills Shire and surrounding suburbs.
Types of Aged Care Roles in The Hills Shire
- Residential Aged Care (RACF): Personal care assistants (PCAs) support residents with daily living activities including showering, dressing, mobility, and meal assistance in aged care homes across Castle Hill, Baulkham Hills, and Dural
- Home Care Packages: Support workers assist older Australians living at home with personal care, domestic assistance, and social support under Home Care Package levels 1-4
- Respite Care: Short-term support roles providing relief for family carers, including day respite and overnight respite at facilities in The Hills Shire area
- Dementia Care: Specialised roles supporting residents with dementia, which may require additional training in dementia-specific care approaches
- Palliative Care Support: End-of-life care roles requiring sensitivity and additional training, often delivered in both residential and home settings
Aged care workers in The Hills Shire are covered by the Social, Community, Home Care and Disability Services (SCHADS) Award and the Aged Care Award, depending on the role and employer. Information about the new Aged Care Act and provider obligations is available on the Department of Health and Aged Care website .
Home Care Support Worker Jobs in The Hills Shire
Home care is one of the fastest-growing sectors for support worker jobs in The Hills Shire. As more older Australians in established suburbs such as Castle Hill, Baulkham Hills, and West Pennant Hills choose to remain in their own homes, demand for home care support workers has increased significantly. Home care roles in The Hills Shire involve visiting clients in their homes to provide personal care, domestic assistance, meal preparation, medication prompting, and social support. A driver's licence is typically required for home care roles in The Hills Shire, as the LGA is geographically spread and some suburbs are not yet fully serviced by public transport.
Home Care vs NDIS vs Aged Care: What's the Difference?
| Feature | NDIS | Aged Care (Residential) | Home Care |
|---|---|---|---|
| Who you support | People with disability (all ages) | Older Australians (65+) | Older Australians at home |
| Setting | Home or community | Aged care facility | Client's own home |
| Key screening | NDIS Worker Screening | Police Check | Police Check |
| Typical shifts | Flexible, including overnight | Morning, evening, overnight | Daytime, some evenings |
| Driver's licence | Often required | Usually not required | Usually required |
This table is general information only. Specific requirements vary by employer and role. Always check individual job listings for details.
Qualifications & Requirements for Support Worker Jobs in The Hills Shire
To work as a support worker in The Hills Shire, you typically need the following qualifications and checks. Specific requirements vary by employer and role type.
Essential Qualifications
- Certificate III in Individual Support (CHC33021) or equivalent — the minimum qualification for most support worker roles. Includes specialisations in ageing, disability, or home and community care
- Certificate IV in Individual Support (CHC43015) — required for some senior or specialised roles
- First Aid Certificate (HLTAID011 or equivalent) — current Provide First Aid certification
- CPR Certificate (HLTAID009 or equivalent) — updated annually
Required Checks & Clearances
- NDIS Worker Screening Check — required for all NDIS roles. Apply through the NSW NDIS Worker Screening process. Information is available on the NDIS Commission website
- National Police Check — required for most aged care and home care roles
- Working With Children Check (WWCC) — required for roles involving participants under 18, particularly relevant for NDIS roles supporting children and young adults in The Hills Shire's newer suburbs
- Flu Vaccination & COVID-19 Vaccination — required by many aged care facilities and some NDIS providers
Optional but Advantageous
- Driver's licence and reliable vehicle — particularly for community access and home care roles across the geographically spread Hills Shire LGA
- Additional languages — Mandarin, Cantonese, Hindi, Punjabi, and Korean are in demand given the area's growing Indian, Chinese, and Korean communities
- Manual handling training — current certification is preferred by many employers
- Medication assistance training — required for some aged care and respite roles
- Dementia care training — advantageous for aged care roles in established suburbs with ageing populations
- Early childhood or paediatric experience — advantageous for NDIS roles supporting children and young adults in newer suburbs such as Rouse Hill and Kellyville
For information on obtaining a Certificate III in Individual Support in The Hills Shire area, contact TAFE NSW (which has a campus at Castle Hill) or a registered training organisation (RTO) in your area.
Casual vs Permanent vs Agency: Which Is Right for You?
Support worker jobs in The Hills Shire are available in several employment types. Each has different benefits and considerations depending on your lifestyle and career goals.
| Feature | Casual | Permanent PT/FT | Agency Casual |
|---|---|---|---|
| Annual leave | No | Yes (paid) | No |
| Sick leave | No | Yes (paid) | No |
| Flexibility | High | Moderate | Very high |
| Consistent hours | No guarantee | Yes (set roster) | No guarantee |
| Variety of workplaces | Limited to one employer | Single employer | Multiple facilities/providers |
This table is general information only and does not constitute employment advice. Employment conditions vary by employer and individual contracts. For detailed information about your employment rights, visit the Fair Work Ombudsman website.
Employment Rights for Support Workers in The Hills Shire
Support workers in The Hills Shire are covered by the Social, Community, Home Care and Disability Services (SCHADS) Award, which sets out minimum conditions and entitlements. The Fair Work Ombudsman provides detailed information about employment types (casual, permanent, and agency), leave entitlements, and break requirements. Casual support workers receive a casual loading in lieu of paid leave. Permanent employees accrue annual leave and personal leave. All workers are entitled to superannuation contributions from their employer, as outlined by the Australian Taxation Office .
Support workers who experience workplace issues in The Hills Shire may wish to contact the Fair Work Ombudsman for assistance. For work health and safety concerns, the SafeWork NSW website provides guidance on reporting hazards and incidents in healthcare settings.
How to Get Started as a Support Worker in The Hills Shire
This is general information only, not employment advice. Individual employers may have different processes.
Create a Free MedHireHub Account
Sign up with your email at medhirehub.com.au/register. It takes less than 2 minutes to create your account.
Complete Your Profile
Log in to your profile at medhirehub.com.au/me. Add your experience, skills, languages (Mandarin, Cantonese, Hindi, Punjabi, Korean, etc.), availability, and preferred Hills Shire suburbs. Upload your resume directly in your profile.
Upload Your Resume & Documents (Optional)
If you'd like, you can also upload your resume and qualifications (Certificate III/IV, NDIS Worker Screening, First Aid, Police Check) in your profile. Log in at medhirehub.com.au/me and click the Documents tab. This is optional but helps MedHireHub match you with relevant jobs in The Hills Shire faster.
Why Work as a Support Worker in The Hills Shire?
The Hills Shire is one of the fastest-growing areas in Sydney. With a population of approximately 190,000 residents (as at the 2021 Census, according to the Australian Bureau of Statistics), the LGA has experienced rapid residential development driven by the Sydney Metro Northwest rail line, which opened in May 2019. The Metro connects Castle Hill, Hills Showground, Norwest, Bella Vista, Kellyville, and Rouse Hill to the Sydney CBD via driverless trains, transforming the area's connectivity and making it easier for support workers to travel to and from The Hills Shire.
The Hills Shire has a unique demographic profile that creates diverse support worker opportunities. Established suburbs such as Castle Hill, Baulkham Hills, and West Pennant Hills have an ageing population with strong demand for aged care and home care services. Newer suburbs such as Rouse Hill, Kellyville, and Beaumont Hills have attracted young families, driving demand for NDIS services — particularly for children and young adults with disability. Norwest Business Park is a major employment hub with many healthcare and corporate offices, including NDIS provider head offices.
The area has a growing multicultural community, with significant Indian, Chinese, and Korean populations. This creates demand for support workers who can communicate in Mandarin, Cantonese, Hindi, Punjabi, and Korean, particularly for aged care and home care roles serving older residents from these communities. The M2 Hills Motorway provides easy driving access to and from the area, connecting The Hills Shire to the Sydney CBD, Macquarie Park, and Northern Sydney.
Sydney Metro Northwest
The Sydney Metro Northwest (opened May 2019) connects Castle Hill, Norwest, Bella Vista, Kellyville, and Rouse Hill to the Sydney CBD via driverless trains, making it easier for support workers to travel without a car.
Dual Demographics
Established suburbs (Castle Hill, Baulkham Hills) have an ageing population needing aged care, while newer suburbs (Rouse Hill, Kellyville) have young families needing NDIS services for children and young adults.
Norwest Business Park
Norwest Business Park is a major employment hub with many healthcare and corporate offices, including NDIS provider head offices, creating direct employment opportunities for support workers in The Hills Shire.
Areas We Cover in The Hills Shire
MedHireHub lists support worker jobs across The Hills Shire Council LGA and surrounding suburbs, including:
Ready to Get Started in The Hills Shire?
Create your free MedHireHub account today, build your profile, and MedHireHub will contact you when relevant support worker jobs come up in The Hills Shire.
Frequently Asked Questions
How do I find support worker jobs in The Hills Shire?
MedHireHub works with NDIS providers, aged care facilities, and home care providers across The Hills Shire Council LGA. Create a free account, build your profile, and MedHireHub contacts you when relevant jobs come up in Castle Hill, Baulkham Hills, Rouse Hill, Kellyville, Cherrybrook, and surrounding suburbs.
What qualifications do I need to work as a support worker in The Hills Shire?
Most support worker jobs in The Hills Shire require a Certificate III or IV in Individual Support (or equivalent), a current NDIS Worker Screening Check, First Aid certification, and a valid Police Check. Some roles may also require a driver's licence and access to a vehicle, particularly for community access and home care roles across the geographically spread LGA. Aged care roles may require additional modules such as dementia care or medication assistance.
How do I get started as a support worker in The Hills Shire?
Create a free MedHireHub account, log in, and complete your profile with your qualifications and experience. If you'd like, you can also upload your resume and documents (Certificate III/IV, NDIS Worker Screening, First Aid, Police Check) by clicking the Documents tab in your profile — this is optional but helps MedHireHub match you with relevant jobs in The Hills Shire faster. Once your profile is complete, MedHireHub contacts you when relevant support worker jobs become available in The Hills Shire.
Are there casual and permanent support worker jobs in The Hills Shire?
Yes. MedHireHub lists both casual and permanent support worker positions in The Hills Shire. Casual roles suit workers wanting flexible hours, while permanent part-time and full-time roles are available for those seeking consistent schedules with NDIS providers, aged care facilities, and home care providers in The Hills Shire area.
Which suburbs in The Hills Shire have support worker jobs?
MedHireHub lists support worker jobs across The Hills Shire Council LGA including Castle Hill, Baulkham Hills, Cherrybrook, Dural, Rouse Hill, Kellyville, Kellyville Ridge, Beaumont Hills, Glenhaven, West Pennant Hills, Bella Vista, Norwest, and Crestwood. Create a free account and set your preferred suburbs to be notified when jobs open in those areas.
Do I need a driver's licence for support worker jobs in The Hills Shire?
A driver's licence is not always required, but many community access and home care roles in The Hills Shire do require one. The LGA is geographically spread across north-west Sydney, and roles involving transporting participants to appointments, shopping, or social activities typically ask for a current NSW driver's licence and access to a reliable vehicle. The Sydney Metro Northwest provides excellent public transport, but some suburbs still require driving. Check each job listing for specific requirements.
What is the Sydney Metro Northwest and how does it help support workers?
The Sydney Metro Northwest opened in May 2019 and connects Castle Hill, Hills Showground, Norwest, Bella Vista, Kellyville, and Rouse Hill to the Sydney CBD via driverless trains. This has transformed The Hills Shire's connectivity, making it easier for support workers to travel between clients and access the area without a car. Stations are located at key residential and commercial hubs across the LGA.
How quickly can I start working as a support worker in The Hills Shire?
Once you have the required qualifications and checks (NDIS Worker Screening, First Aid, Police Check), create a free account and complete your profile. MedHireHub's verification team verifies your documents. Many casual shifts in The Hills Shire can be filled within 24 to 48 hours of completing your profile and verification.
This page is general information only and does not constitute legal, financial, or employment advice. Job availability is subject to current listings. Always verify qualification and compliance requirements with the specific employer or NDIS provider. For authoritative information about NDIS requirements, visit the NDIS Commission website. For employment rights information, visit the Fair Work Ombudsman website. MedHireHub is a healthcare recruitment platform connecting support workers with employers across Sydney.